bdjl's Privacy Policy

Welcome to the bdjl platform. This Privacy Policy ("Policy") explains how bdjl ("we", "us") collects your personal information, the purposes for which it is used, and how it is kept secure. By using our website and services, you are considered to have accepted the terms of this Policy.

Your privacy is a priority for us. We collect only the information necessary for the smooth operation of our services. This Policy should be read alongside our Terms and Conditions, as both apply to your use of your account.

Our services are for users aged 21 and above only. Personal information of minors is not collected. If we become aware that information from a minor has been collected unintentionally, it will be deleted immediately.

bdjl may collect the following types of information from its members:

2.1 Registration and Identity Information

When you open an account, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial Information

To process deposits and withdrawals, we collect payment-related information. This may include your bKash, Nagad, Rocket, or Upay account number or bank transfer details. We never store your full bank card number or OTP.

2.3 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit time and duration
• Click and navigation patterns
• Login time and date

2.4 Cookies and Similar Technologies

The bdjl website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience. You can disable cookies from your browser settings, but this may limit some functionality of the platform.

Collected information is used only for the following legitimate purposes:

• To complete account registration and identity verification.
• To process transactions related to deposits, withdrawals, and account balance.
• To ensure platform security and prevent fraudulent activity.
• To provide customer support — particularly assistance via live chat and email.
• To improve platform performance and monitor user experience.
• To meet legal obligations and assist in resolving disputes.
• To deliver relevant offers under bonus and VIP programs.

We never sell your information to third parties or share it for marketing purposes without your consent.

Your information may be shared with third parties in the limited circumstances described below:

4.1 Service Partners

We work with trusted technology partners for essential services such as payment processing, technical support, and cybersecurity. These partners are required to comply with our strict confidentiality terms.

4.2 Legal Obligations

We may provide necessary information to comply with a court order, a lawful request from a government authority, or applicable law. In such circumstances, we will act within the bounds of the law and make every effort to protect your interests.

4.3 Fraud and Security

Information may be shared with relevant authorities to conduct investigations into fraudulent activity or security threats to the platform.

bdjl uses industry-standard technology to protect your information. The key elements of our security framework are:

• SSL Encryption: All data transmitted between your browser and our servers is secured using SSL technology.
• Password Hashing: Your password is never stored in plain form; it is secured through a strong cryptographic hashing process.
• Access Control: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be identified and resolved quickly.
• Data Segregation: Different types of sensitive information are stored in separate, secure layers.

However, transmitting information over the internet is never entirely without risk. We take every measure within our means to ensure security, but no organisation can guarantee 100% protection.

We retain your information for as long as your account is active and as long as necessary for service delivery. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• To meet legal and accounting obligations.
• To assist in resolving potential legal claims or disputes.
• To use in fraud detection and prevention.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may contact our support team at any time to find out what information we hold about you. We will generally respond to such requests within 30 business days.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, it can be corrected through your account settings or via the support team.

7.3 Right to Delete Your Account

You may request to close your account. Please note that we may be obligated to retain certain information for a set period for legal or business reasons.

7.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may use the unsubscribe option in any message or inform our support team directly.

The bdjl platform may in some cases include third-party services (such as payment gateways). These services have their own privacy policies, and bdjl is not responsible for their collection or use of information. It is advisable to read the terms of the relevant payment service before completing a payment.

To learn more about responsible use of our services, read our Responsible Gaming Guidelines, which contain detailed advice on safe and proper use.

bdjl's services are exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If we are notified that a minor's information has entered an account, we will promptly close that account and delete the relevant information.

If parents or guardians believe their child has registered on our platform, please notify our customer support team immediately.

bdjl may update this Privacy Policy from time to time. If any significant changes are made, we will notify users via a notice on the platform and by email to their registered address. The date of the updated policy will be noted at the top of the page.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. It is therefore a good idea to check this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English via live chat and email, 24/7.

For email contact: [email protected]

For quick answers to general questions, visit our Frequently Asked Questions (FAQ) page, where you will find detailed answers on topics including accounts, payments, and security.

To learn about bdjl overall and find out more about who we are and what we stand for, read our About Us page.